1. INFORMATION WE COLLECT
We may collect personal information you provide directly, including your full name, email address, phone number, physical address, utility account information, payment and billing details processed securely via third-party payment processors, and any other information you voluntarily provide through forms, quotes, or communication. We also collect information automatically, including your IP address, browser type and version, device information, pages visited and time spent on our site, referring website or search engine, and cookies and similar tracking technologies.
2. HOW WE USE YOUR INFORMATION
We use your information to provide, maintain, and improve our solar services, generate accurate quotes and system designs, process payments and manage billing, communicate with you about your project, appointments, and updates, respond to your inquiries and customer service requests, send promotional materials, newsletters, or offers from which you may opt out at any time, analyze website usage and improve user experience, and comply with legal obligations.
3. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information. We may share your data with third-party service providers such as payment processors, financing partners, permitting services, and utilities to facilitate your project. We may also share information with manufacturers for warranty registration and product support. We may disclose your information to legal authorities when required by law, court order, or government regulation. We may share your information with affiliates and partners with your consent for related services or promotions. All third-party recipients are required to maintain the confidentiality and security of your information.
4. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain site features.
5. DATA SECURITY
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data during transmission, secure server infrastructure, access controls and limited employee access, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is one hundred percent secure. You use our services at your own risk.
6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes retaining data for customer service, warranty fulfillment, and legal compliance.
7. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data. You have the right to access and request a copy of your data. You have the right to rectification to correct inaccurate or incomplete data. You have the right to deletion to request deletion of your data subject to legal obligations. You have the right to restrict processing to limit how we use your data. You have the right to data portability to receive your data in a portable format. You have the right to opt out of marketing communications at any time. To exercise any of these rights, please contact us at privacy@solaracontracting.com.
8. CHILDREN’S PRIVACY
Our website and services are not directed at children under the age of thirteen. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please get in touch with us immediately, and we will delete it.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including financing partners, manufacturers, and utility companies. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.
11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, used, shared, or sold, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell data. To exercise your California privacy rights, contact us at privacy@solaracontracting.com.